At Eckoze Production, we strive to provide high-quality event services and equipment rentals for all your needs. We understand that circumstances may arise where you need to request a refund or return, and this policy outlines how wAt Eckoze Production, we strive to provide high-quality event services and equipment rentals for all your needs. We understand that circumstances may arise where you need to request a refund or return, and this policy outlines how we handle such requests.

1.Event Service Bookings

For event services such as equipment rentals, technical support, or production services, refunds will be considered under the following conditions:

  • Cancellation by the Client:
    • If you cancel your booking more than 30 days before the event date, you will receive a full refund, minus any non-refundable deposits.
    • If you cancel 15–30 days before the event, you will receive a 50% refund of the total service fee.
    • Cancellations made within 14 days of the event are non-refundable, as preparations and resources are already allocated.
  • Cancellation by Eckoze Production:
    • In the rare event that we need to cancel a service due to unforeseen circumstances, you will receive a full refund of any payments made.

2. Equipment Rentals

Damaged or Defective Equipment:

  • If the equipment rented is found to be defective or damaged upon receipt, you must notify us immediately (within 24 hours of receipt). We will provide a replacement if available or offer a full refund.

Return of Equipment:

  • Rented equipment must be returned in the same condition in which it was delivered. Any damage incurred during the rental period will be charged to the client, and refunds may not be provided.
  • Late returns may incur additional fees, which will be deducted from any potential refund.

3. Non-Refundable Items

Certain items or services may be non-refundable, including:

  • Deposits paid for securing event dates or equipment.
  • Custom or specially-ordered items for your event.

4. Process for Refunds

To request a refund, please contact us at [Insert Contact Information] with the details of your booking or rental agreement. We will review your request and respond within 7 business days. Approved refunds will be processed through the original payment method within 14 business days.

5. Changes to this Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend reviewing this policy periodically to stay informed of any changes.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

Eckoze Productions